Train travel is becoming more and more popular throughout the UK and Europe, saving time and money.
However, there are a few things you should keep in mind when booking.
Rail Plus has revealed the top five common mistakes travellers make when booking their rail tickets, passes and journeys; and how to avoid them.
1. Personal Details
Always ensure names are spelt correctly and as per passport, and give special attention to the date of birth and country of residence. This is especially crucial for rail passes and French electronic tickets. Travellers should keep in mind, too, that any instant purchase products are issued automatically and may be non-refundable, so any changes required post purchase may require a brand new booking.
2. Choosing the Right Pass
The best way to determine the right pass is to count the required number of travel days and ensure the region / countries the journeys go through are covered. Also, travellers should double check the class of service in which the Pass is booked. 2nd class pass holders are not able to travel in 1st class, even if the seat reservation made is in 1st class.
Cancellations apply to most passes and open tickets. Paper tickets need to be cancelled and sent back to the office prior to the travel date (or even earlier for certain fares). For electronic tickets, a cancellation request needs to be sent through to the refunds department. Travellers are advised to always check the cancellation deadline in the terms and conditions section.
4. Payment Deadlines
It pays to pay attention to payment deadlines. Every time a payment deadline is missed, the booking needs to be reinstated, which may result in higher prices. Should an extended payment deadline be required, always seek the assistance of the reservations team.
5. Fine Print
It is imperative that travellers read the fine print as different carriers offer different policies on refunds and travel flexibilities. For example, offers with “Book early” or “Promo” usually imply the tickets are non-refundable and often available only as an instant purchase. Should extra flexibility be required, travellers should ensure the passes or tickets booked are open tickets or based on flexi fares.
For more tips, inspiration and information visit Rail Plus or call 1300 555 003 / 09 377 5414.
About Rail Plus
Rail Plus is Australasia’s leading international rail specialist. The company provides retail and wholesale travel companies with the ability to quickly and efficiently book and ticket an unrivalled range of train journeys, rail passes and point-to-point tickets on major rail networks across Europe, the UK, Asia, North America, Australia and New Zealand. For more information visit www.railplus.com.au.